Privacy Notice and Cookie Policy

You can contact us at info@mymuslimahdoll.co.uk

In addition to the specific uses set out below, we may use information we collect about you to comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Provide services and goods and customer service

We collect or use the following information to provide services and goods, and to deal with queries, complaints or claims. This includes but is not limited to processing payments, fulfilling orders, sending notifications relating to an order or transaction, sending abandoned cart emails, operating customer accounts, undertaking returns or exchanges, arranging delivery, providing other customer service. You may elect not to provide some or any of the information, but doing so may prevent you from using or accessing our services.

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Account information, including registration details

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaint

• Correspondence

Marketing preferences

We collect or use the following information for service updates, advertising or marketing purposes. This may include sending updates to you about our goods and/or services, and sending you advertising, marketing, or promotional communications. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Purchase or viewing history

• IP addresses

• Website and app user journey information

Security and fraud prevention

We may use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Directly from you

• From your usage. We may automatically collect certain information about your interaction with the Services ("Website user information”). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Website user information may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

• Third parties. This includes Squarespace (who support the Site), Stripe (our payment processor), and Google Analytics (who analyse performance to support with improving our services and user experience). When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, the third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Notice. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Who we share information with and why:

Squarespace

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

When you make a purchase from us on this website, we collect personal information from you to fulfil the order. We may collect information like your:

• Billing and shipping address

• Details relating to your purchase

• Email address

• Name

• Phone number

We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.

if you create a customer account on this website, we collect personal information which may include your:

• Billing and shipping address(es)

• Details about your orders

• Email address

• Name

• Phone number

We provide this information to Squarespace, our website hosting provider, so they can provide website services to us and help us manage our relationship with you.

We may send you marketing emails, (which you can unsubscribe from). We provide your contact information to Squarespace, our email marketing provider, so they can send these emails on our behalf and help us manage our relationship with you.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a customer account

• Your customer account password has been reset or updated

• You’ve made a purchase

• Your order has shipped

We provide your contact information to Squarespace, our website hosting provider, so they can send these emails to you on our behalf and help us manage our relationship with you.

This website collects personal information to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Squarespace Payments

Our payment solution is Squarespace Payments. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

• Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

• Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

Google Places API

As you go through checkout, this Site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Google Analytics

We use Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses cookies—text files placed on your computer—to help the website analyse how users use the site.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. For further information about Google Analytics privacy policy see https://support.google.com/analytics/answer/7318509?hl=en

Evri

We use Evri to deliver your goods to you. We may therefore share with them your:

• Shipping address 

• Details relating to your purchase (for example, the product’s weight) 

• Email address 

• Name 

• Phone number 

Evri’s privacy policy can be found here: https://www.evri.com/privacy-policy

Microsoft Outlook

We use Microsoft Outlook as our email service provider. When you communicate with us via this website (including purchases and webform) or email, your communication and any personal information shared is transmitted to and stored within Microsoft’s secure data centers. https://www.microsoft.com/en-gb/privacy/privacystatement

Google Fonts and Adobe Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing on it

• Your IP address

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this Privacy Notice.

Our lawful bases for the collection and use of your data are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interest - to run a business and to provide and improve our services.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

By law, we should only keep personal data for as long as we need it. There aren’t any set time limits in data protection law because it depends on the individual situation. We will keep records for as long as we are required to do so for tax purposes. If you have a customer account, we will keep your personal information for at least as long as the account remains opens. For third parties, please see their privacy policy as set out in “Who we share information with any why” above.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out above to request that it be deleted.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

• These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

• These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We also use Google Analytics which uses cookies. Please see “Who we share information with and why” above for further information.

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Please note that My Muslimah Doll does not transfer, store or process your personal information outside the UK. However, My Muslimah Doll does use third parties. Please see their privacy policies for further information on if and how they share information outside of the UK (see “Who we share information with and why” above).

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint